The exclusive KEMHOME warranty is available only to our direct customers, and becomes effective with the delivery date. KEMHOME will repair or replace at our discretion any piece of furniture that is defective in material or workmanship under terms and conditions outlined here. If KEMHOME determines that a repair is impractical, you will be furnished a substitute of the same or similar color, design, and quality.
KEMHOME warrants to the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for a period specified in the warranty details below.Damage resulting from improper handling after merchandise is received or from exposure to weather or atmospheric conditions is not covered by the KEMHOME warranty. Warranty is subject to normal use under normal conditions.Effective with products purchased on or after January 1, 2021.
For products invoiced to a company, KEMHOME offers a 1-year warranty from date of delivery against manufacturer’s defects. Qualified defects will be repaired or replaced at company’s option, at no cost to the customer.For products invoiced to an individual, KEMHOME offers a 1-year warranty from date of delivery against manufacturer’s defects. Qualified defects will be repaired or replaced at company’s option, at no cost to the customer.
Effective with products purchased on or after January 1, 2021. KEMHOME makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. By implied warranties, KEMHOME references warranties that the law sometimes implies to have been given by the seller, even though they are not documented in writing.
Our warranty protects purchases from Authorized KEMHOME Distributors, Wholesalers, Retailers and from KEMHOME directly through our showrooms.
Proper care and usage are essential to preserving your rights under the warranty. This warranty does not apply if your KEMHOME merchandise is damaged by the use of detergents, abrasives or harsh cleaning agents.
This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, natural oil marks, indentations or pet damage.
Any product modification by retailer, consumer or other parties not authorized by KEMHOME will void this warranty.
This warranty does not cover floor samples or products designated “as is” at time of purchase.
COM must be approved by KEMHOME ensure suitability for upholstery.All sizes and dimensions are subject to a 0.50 cm tolerance.Any colour samples or samples of wood can only be considered as a guide. KEMHOME cannot beheld responsible for any differences between the sample and the delivered goods, as colour changes occur naturally over time. Variances are not considered to be defects. Wear and tear due to normal everyday use on upholstery, surfaces etc. are not considered to be defects.
First and foremost, should you notice a manufacturing defect, it is important that you promptly notify the KEMHOME sales and marketing team. To exercise your rights under this warranty, you must submit the original invoice number, date of damage or defect, product and description, evidence of damage (photo or video) and how it occurred via the claims form.Please request the claim form by email.